Skippers Furnishing: Digitizing Customization & Alteration Workflows
A premium home furnishings retailer in New Delhi transformed their complex customization and alteration workflows with automatic job card generation, digital vendor tracking, and centralized CRM enabling faster delivery commitments and improved customer experience.
Skippers Furnishing
Modules Used
The Challenge
Skippers Furnishing operates in the home furnishings retail segment based in New Delhi.
Key challenges included:
• Complex Customization Management - Ready-made products were sold directly, while customizable items required alterations or installations. Customization details were not captured systematically at the time of sale. Sales and execution teams worked in silos, leading to follow-ups and delays.
• Manual Job Card Process - Alteration and installation requests were tracked using physical job cards. No visibility into items issued to tailors or installers. Difficulty tracking job status and delivery timelines.
• No Item Traceability - No system-level tracking for customized items once sent out for alteration or installation.
• No Customer History - No centralized record of customer history, preferences, or past alterations. Sales teams lacked visibility into ongoing or past customization jobs.
The Solution
SixOrbit implemented a comprehensive solution:
1. Sales Order & Customization Management
• Captured sales orders along with alteration and installation requirements in the system
• Automatically generated job cards for alterable products at the time of billing
• Complete visibility of customization requirements from day one
• Reduced errors and rework caused by missing or incorrect details
2. Digital Job Card & Vendor Management
• Digitized job card management for all alterable items
• Enabled digital tracking of items issued to third-party tailors and installers
• Generated barcode stickers with customer and alteration details for easy vendor identification
• Eliminated paper-based job cards with improved vendor coordination
3. Inventory & Tracking
• Tracked movement of customized items from showroom to tailor/installer and back
• Linked alteration jobs with inventory and sales orders
• Clear item-level traceability reducing loss and misplacement
4. CRM & Customer History
• Centralized CRM capturing customer profiles, order history, and customization details
• Real-time visibility of job status for sales teams
• Improved customer servicing and personalized selling
5. Customer Communication
• Automated notifications via SMS, Email, and WhatsApp for order, alteration, and delivery updates
• Reduced inbound follow-up calls with proactive communication
Implementation
Implementation Highlights:
• Customization capture at sales order level
• Automatic job card generation deployed
• Barcode stickers for vendor tracking
• CRM with complete customer history
• WhatsApp, SMS, Email notifications configured
"Customization and alteration workflows are now completely digitized. Job cards are generated automatically, vendors receive barcode stickers for easy identification, and we have complete visibility into customer history for better service."
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